HOW RUDE

it would have been funny if we hadn't all been so seething at this pompous customer.

i join the conversation as he's looking down his nose disparagingly at my colleage and saying "you don't know what it is do you?"

ebooks

he's come into a bookshop to buy an ebook. yes folks, you heard right. i stepped in - i couldn't help it, the man was a fool and he was trying to belittle my staff - and i told him what an ebook was and that he would have to find them online. "well," he replies, "i don't have internet access". i point out that internet access is required. he responds; "well that's no use to me is it?" no sir, i'm thinking, and that's because you're a laughable buffoon who thinks he can belittle girls behind a counter with insisting they bring him the impossible, oh excuse me while i just go and consult the tooth fairy about this one. in fact i say "then i don't think we can help you any further on that request". NEXT he moves onto maps. again he asks for something that doesn't exist and looks at me with disdain as i show him what is on offer. "well that's a street map, not exactly a map is it" On and on he goes with his rudeness until I decide to hack him down as politely as i can given that i want to blow my nose on his tie and say "That is the extent of our range I'm afraid".

what makes people like that?

i mean take this blog entry for example, not a hint of vitriol or invective about it!