"if i've seen a book i want, am i allowed to take it off the shelf or do i have to come to the desk?"
word for word. quaint how there are still people in the C21st who haven't grasped the concept of shopping. heaven help her at tesco.
couple of days ago a customer rang up to say her book was damaged and she only noticed when she'd got home, would i pay for her parking to come back in and get a replacement?